Cancellationand Refunds Policy

No Return & No Refund Policy

• Once the order has been dispatched, cancellation requests will not be accepted.

• Customers must contact our support team immediately for cancellation requests.

• Ektara Kids reserves the right to cancel an order due to stock unavailability, payment failure, or logistical issues.

  • Ektara Kids does not offer returns or refunds under any circumstances.

  • All sales are final once the order is delivered.

  Replacement Policy (Only in Valid Cases)

  Replacement will be provided only if:

  • The product received is damaged,

  • The product is defective, or

  • The wrong item has been delivered.

  Replacement Conditions:

  • Customers must notify us within 24 hours of delivery.

  • Unboxing video is mandatory and must be continuous (no cuts or edits).

  • Clear images or videos showing the issue must be shared.

  • Replacement is subject to stock availability.

  • If the same product is unavailable, an alternative product may be offered.

  ❌ Claims without proper video proof will not be accepted.